Terms and Conditions for Koru Blooms

Welcome to Koru Blooms. These Terms and Conditions govern your use of our online platform and the purchase of products and services from us. By accessing or using our website, placing an order, or engaging with our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. General Information

• Our services include the sale of fresh cut flowers, bespoke floral arrangements, wedding and event floristry, corporate floral services, flower delivery, plant sales, and gift hampers.

• Koru Blooms is located at 78 Te Rapa Road, Unit 3A, Hamilton, Waikato, 3204, New Zealand.

• Contact can be made via phone at +64 7-849-2041 or email at [email protected].

2. Product Information and Availability

• Freshness and Quality: We strive to provide the freshest and highest quality flowers and plants. Due to the perishable nature of our products and seasonal availability, exact flower varieties or colours may vary from those pictured on our site. We reserve the right to substitute flowers, plants, or container types with items of equal or greater value and similar style, ensuring the overall aesthetic and quality of your order is maintained.

• Product Descriptions: While we endeavour to be as accurate as possible, product descriptions, images, and pricing are subject to change without prior notice. Errors may occur, and we reserve the right to correct them.

3. Pricing and Payment

• All prices listed on our site are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) unless otherwise stated.

• Payment must be received in full before an order is processed and dispatched. We accept various payment methods as indicated on our website.

• Koru Blooms reserves the right to change prices at any time without prior notice.

4. Orders and Cancellations

• Order Acceptance: All orders placed through our service are subject to acceptance by Koru Blooms. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product description, or issues with payment.

• Cancellations: Cancellation requests for standard floral arrangements must be made at least 24 hours prior to the scheduled delivery or collection time for a full refund. For wedding, event, and corporate floral services, specific cancellation policies will be outlined in your individual service agreement.

5. Delivery Information

• Delivery Areas: We offer delivery to specified areas within New Zealand. Please check our delivery information page on our site for details on serviceable locations and associated fees.

• Delivery Times: While we aim to deliver within specified timeframes, these are estimates and cannot be guaranteed. Factors such as traffic, weather, and unforeseen circumstances may affect delivery times.

• Recipient Availability: It is the responsibility of the customer to ensure that the recipient or a suitable person is available to receive the delivery. If no one is available, our delivery driver will attempt to leave the flowers in a safe, shaded spot. If this is not possible, the flowers will be returned to our studio, and a redelivery fee may apply or collection arranged.

• Incorrect Addresses: Koru Blooms is not responsible for incorrect or incomplete delivery addresses provided by the customer. Any redelivery due to an incorrect address will incur an additional delivery charge.

6. Returns and Refunds

• Due to the perishable nature of flowers, we cannot accept returns in the traditional sense. However, if you are not satisfied with the quality of your purchase, please contact us within 24 hours of receipt with clear photographic evidence.

• Each complaint will be handled on a case-by-case basis, and we will endeavour to resolve any issues through replacement, store credit, or a partial refund, at our discretion.

7. Intellectual Property

• All content on this website, including text, graphics, logos, images, and floral designs, is the property of Koru Blooms or its content suppliers and is protected by New Zealand and international copyright laws.

• You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our service or products without express written permission from Koru Blooms.

8. Limitation of Liability

• Koru Blooms will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our service or any products purchased through our service.

• In no event shall Koru Blooms' total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing our online platform or purchasing products.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

10. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. We will indicate the date of the last revision. Your continued use of our service after any such changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• By phone: +64 7-849-2041

• By email: [email protected]

• By visiting Koru Blooms at 78 Te Rapa Road, Unit 3A, Hamilton, Waikato, 3204, New Zealand